EnCompass Iowa, L.L.C.
The way to a complete network solution
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Clients
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Education
Government
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Managed Services
E-Mail Defense Services
Hosted Exchange Server
Instant Recovery on Deman
Online Backup & Restore
Remote Monitoring & Man
Web Defense Services
Partners
Small & Medium Organizati
Training
Managed Services
Agreement
1 Year
Monthly fee based on the number of network devices
Client Team
Account Manager (1)
Administration (2)
Partner Certifications (100+)
Partner Conferences (2+)
Systems Engineers (8)
Years of Experience (100+)
Hours
7am - 6pm, Monday - Friday
Issues and Tasks
Only decision makers can submit issues and tasks
www.encompassiowa.com
Monthly Meeting
Account Manager and decision makers
Multifunction and Printers
Any network multifuntion or network printer
Network Devices
Any device that has an IP Address
Response Time
4 Business hours to analyze problem
Services
Configure, design, install, manage, monitor, patch, report, support, upgrade ... listed in the scope of work
Hardware, software ... listed in the scope of work
Internet, on-site, telephone ... listed in the scope of work
Issues, tasks ... listed in the scope of work
Change of Work
Hardware, software ... not listed in the scope of work
New hardware, software ... that increases the total number listed in the scope of work
Nights and weekends
Only decision makers can authorize change of work requests
Change of Work - Merchandise
Application database maintenance is not included
Cabling, hardware, software and supplies are not included
Local multifunction and local printers are not included
Network multifunction and network printer maintenance is not included
Change of Work - Rates
Systems Engineer rates range from $20 hour to $120 hour depending on the level of Systems Engineer
Systems Engineer levels are based on partner (HP, Microsoft ...) certifications and years of experience (years worked at EnCompass)
Change of Work - Travel Charges
$100 per day for all on-site changes of work
Scope of Work
Applications:
Cell Phones:
Desktops:
Firewalls:
Images:
Internet:
Laptops:
Locations:
Minis:
Multifunction Printers:
Network Printers:
Operating Systems:
Routers:
Servers:
Switches:
Tablet PCs:
Thin Clients:
Users:
Wireless Access Points:
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Solutions
Business Applications
Hosted Exchange Server
Hosted SharePoint Services
Business Continuance
E-Mail Defense Services
Instant Recovery On Demand
Defense Services
Desktop, Laptop & Server Defense Services
Web Defense Services
Disaster Recovery
Online Backup & Restore
Monitoring & Management
Network Monitoring & Management
Print Monitoring
Remote Monitoring & Management
Benefits
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C&F Properties
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Contact Us
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First Avenue Uptown College District
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319.862.0221