• Account Manager (1)
• Administration (2)
• Partner Certifications (100+)
• Partner Conferences (2+)
• Systems Engineers (8)
• Years of Experience (100+)

• 7am - 6pm, Monday - Friday

• Only decision makers can submit issues and tasks
• www.encompassiowa.com

• Account Manager and decision makers

• Any network multifuntion or network printer

• Any device that has an IP Address

• 4 Business hours to analyze problem

• Configure, design, install, manage, monitor, patch, report, support, upgrade ... listed in the scope of work
• Hardware, software ... listed in the scope of work
• Internet, on-site, telephone ... listed in the scope of work
• Issues, tasks ... listed in the scope of work

• Hardware, software ... not listed in the scope of work
• New hardware, software ... that increases the total number listed in the scope of work
• Nights and weekends
• Only decision makers can authorize change of work requests

• Application database maintenance is not included
• Cabling, hardware, software and supplies are not included
• Local multifunction and local printers are not included
• Network multifunction and network printer maintenance is not included

• Systems Engineer rates range from $20 hour to $120 hour depending on the level of Systems Engineer
• Systems Engineer levels are based on partner (HP, Microsoft ...) certifications and years of experience (years worked at EnCompass)

• $100 per day for all on-site changes of work

Scope of Work

• Applications:
• Cell Phones:
• Desktops:
• Firewalls:
• Images:
• Internet:
• Laptops:
• Locations:
• Minis:
• Multifunction Printers:
• Network Printers:
• Operating Systems:
• Routers:
• Servers:
• Switches:
• Tablet PCs:
• Thin Clients:
• Users:
• Wireless Access Points:

• Hosted Exchange Server
• Hosted SharePoint Services

• E-Mail Defense Services
• Instant Recovery On Demand

• Desktop, Laptop & Server Defense Services
• Web Defense Services

• Online Backup & Restore

• Network Monitoring & Management
• Print Monitoring
• Remote Monitoring & Management